Employment History
Customer Service Associate (Facebook Ads) @ Concentrix, Berlin
June 2020 – September 2020
- Represented Facebook Ads as the first line of customer support in English and Russian
- Handled payment queries related to ad accounts
- Optimised delivery of Facebook Ads together with customers
- Worked under pressure whilst maintaining a high level of customer service over chat, email and phone communication simultaneously
- Helped customers handle technical queries regarding Facebook Pages, Instagram, Facebook Ads and Business Manager
Student Ambassador @ Goldsmiths, London
November 2018 – Present
- Representing the university to current and potential students
- Providing applicants with a favourable impression of the university
- Touring individuals and groups around campus, answering questions about life at Goldsmiths and university life in general
- Assisting at fairs and other student recruitment activities
Team Member @ Pret A Manger, Berlin
June 2019 – August 2019
- Serving customers at the till
- Preparing hot and caffeinated beverages
- Ensuring orderliness of the shop floor and the terrace
- Stocking up foods and beverages in the shelves
- Serving customers’ needs at the table
- Transporting food from the kitchen to the shop floor
Paid Search Marketing Intern @ Wayfair, Berlin
January 2018 – June 2018
- Creation and maintenance of paid-search campaigns with Google AdWords
- Analysis of campaign data, conversion rates, bids etc.
- Writing copy for the advertisements
- Keyword research and creation using keyword planning tools and Excel
- Automating marketing tasks and building internal, workflow-enhancing tools using Python and R
Social Media Marketing Intern @ Russian House of Science and Culture, Berlin
May 2017 – August 2017
- Optimisation of existing social networks (Facebook, Twitter) in order to maximise user-generated content
- Creation and maintenance of an Instagram and Odnoklassniki account
- Writing of an internal handbook describing best practices to use the social networks
- Data-driven optimisation of paid advertisement campaigns using Google Analytics
- Building of customer relationships through direct messages and comments on the social networks
- Photographic documentation of events happening at the venue for social media
Childcare Volunteer @ Youth Centre Plönerstraße of the German Red Cross, Berlin
April 2016 – June 2016
- Taking care of the children
- Organisational assistance during events
- Interacting with visitors of the youth centre
Quality Assurance (Work Experience) @ smava, Berlin
June 2015 – July 2015
- Quality Assurance: Testing of development versions of the product, reporting errors
- Writing documentation for smava’s internal Content Management System
- Maintenance of the knowledge database for the employees (Wikimedia-based)
- Attending meetings and exchanging and developing ideas with colleagues
Education
Marketing BSc (Hons) @ Goldsmiths University, London
September 2018 – July 2021
Berlin British School, Berlin
September 2008 – June 2017
- IB diploma total score of 33
- IGCSE awarded
- Head boy 2017/2018
Helen-Keller-Schule, Berlin
September 2004 – June 2008
Extra-curricular activities
Marketing Head @ Goldsmiths Debating Society, London
February 2019 – Present
Short courses
Computer Science Course @ Cambridge Immerse, Cambridge
June 2016 – July 2016
French Language Course @ CEI, Saint Malo
July 2015 – August 2015
References available upon request
Contact Details
Email: alex@alexgilburg.com
Phone: +447342266964
Skills
Problem Solving
Communication
Adaptability
Time Management
Teamwork
Customer Service
Microsoft Office
Social Media Management
Google Adwords
HTML/CSS/JavaScript/PHP/SQL
Python
Languages
German: Native
Russian: Native
English: C1 Proficiency
French: B2 Proficiency