Employment History

• Represented Facebook Ads as the first line of customer support in English and Russian
• Handled payment queries related to ad accounts
• Optimised delivery of Facebook Ads together with customers
• Worked under pressure whilst maintaining a high level of customer service over chat, email and phone communication simultaneously
• Helped customers handle technical queries regarding Facebook Pages, Instagram, Facebook Ads and Business Manager

• Representing the university to current and potential students
• Providing applicants with a favourable impression of the university
• Touring individuals and groups around campus, answering questions about life at Goldsmiths and university life in general
• Assisting at fairs and other student recruitment activities

• Serving customers at the till
• Preparing hot and caffeinated beverages
• Ensuring orderliness of the shop floor and the terrace
• Stocking up foods and beverages in the shelves
• Serving customers’ needs at the table
• Transporting food from the kitchen to the shop floor

• Creation and maintenance of paid-search campaigns with Google AdWords
• Analysis of campaign data, conversion rates, bids etc.
• Writing copy for the advertisements
• Keyword research and creation using keyword planning tools and Excel
• Automating marketing tasks and building internal, workflow-enhancing tools using Python and R

• Optimisation of existing social networks (Facebook, Twitter) in order to maximise user-generated content
• Creation and maintenance of an Instagram and Odnoklassniki account
• Writing of an internal handbook describing best practices to use the social networks
• Data-driven optimisation of paid advertisement campaigns using Google Analytics
• Building of customer relationships through direct messages and comments on the social networks
• Photographic documentation of events happening at the venue for social media

• Taking care of the children
• Organisational assistance during events
• Interacting with visitors of the youth centre 

• Quality Assurance: Testing of development versions of the product, reporting errors
• Writing documentation for smava’s internal Content Management System
• Maintenance of the knowledge database for the employees (Wikimedia-based)
• Attending meetings and exchanging and developing ideas with colleagues

Education

• IB diploma total score of 33
• IGCSE awarded
• Head boy 2017/2018

Extra-curricular activities

Short courses

References available upon request