Curriculum Vitae

Alexander Gilburg

Employment History

Customer Service Associate (Facebook Ads) @ Concentrix, Berlin

June 2020 – September 2020

  • Represented Facebook Ads as the first line of customer support in English and Russian
  • Handled payment queries related to ad accounts
  • Optimised delivery of Facebook Ads together with customers
  • Worked under pressure whilst maintaining a high level of customer service over chat, email and phone communication simultaneously
  • Helped customers handle technical queries regarding Facebook Pages, Instagram, Facebook Ads and Business Manager

Student Ambassador @ Goldsmiths, London

November 2018 – Present

  • Representing the university to current and potential students
  • Providing applicants with a favourable impression of the university
  • Touring individuals and groups around campus, answering questions about life at Goldsmiths and university life in general
  • Assisting at fairs and other student recruitment activities

Team Member @ Pret A Manger, Berlin

June 2019 – August 2019

  • Serving customers at the till
  • Preparing hot and caffeinated beverages
  • Ensuring orderliness of the shop floor and the terrace
  • Stocking up foods and beverages in the shelves
  • Serving customers’ needs at the table
  • Transporting food from the kitchen to the shop floor

Paid Search Marketing Intern @ Wayfair, Berlin

January 2018 – June 2018

  • Creation and maintenance of paid-search campaigns with Google AdWords
  • Analysis of campaign data, conversion rates, bids etc.
  • Writing copy for the advertisements
  • Keyword research and creation using keyword planning tools and Excel
  • Automating marketing tasks and building internal, workflow-enhancing tools using Python and R

Social Media Marketing Intern @ Russian House of Science and Culture, Berlin

May 2017 – August 2017

  • Optimisation of existing social networks (Facebook, Twitter) in order to maximise user-generated content
  • Creation and maintenance of an Instagram and Odnoklassniki account
  • Writing of an internal handbook describing best practices to use the social networks
  • Data-driven optimisation of paid advertisement campaigns using Google Analytics
  • Building of customer relationships through direct messages and comments on the social networks
  • Photographic documentation of events happening at the venue for social media

Childcare Volunteer @ Youth Centre Plönerstraße of the German Red Cross, Berlin

April 2016 – June 2016

  • Taking care of the children
  • Organisational assistance during events
  • Interacting with visitors of the youth centre 

Quality Assurance (Work Experience) @ smava, Berlin

June 2015 – July 2015

  • Quality Assurance: Testing of development versions of the product, reporting errors
  • Writing documentation for smava’s internal Content Management System
  • Maintenance of the knowledge database for the employees (Wikimedia-based)
  • Attending meetings and exchanging and developing ideas with colleagues

Education

Marketing BSc (Hons) @ Goldsmiths University, London

September 2018 – July 2021

Berlin British School, Berlin

September 2008 – June 2017

  • IB diploma total score of 33
  • IGCSE awarded
  • Head boy 2017/2018

Helen-Keller-Schule, Berlin

September 2004 – June 2008

Extra-curricular activities

Marketing Head @ Goldsmiths Debating Society, London

February 2019 – Present

Short courses

Computer Science Course @ Cambridge Immerse, Cambridge

June 2016 – July 2016

French Language Course @ CEI, Saint Malo

July 2015 – August 2015

References available upon request

Contact Details

Email: alex@alexgilburg.com
Phone: +447342266964

Skills

Problem Solving
Communication
Adaptability
Time Management
Teamwork
Customer Service
Microsoft Office
Social Media Management
Google Adwords
HTML/CSS/JavaScript/PHP/SQL
Python

Languages

German: Native

Russian: Native

English: C1 Proficiency

French: B2 Proficiency